Shipping Policy

Free shipping on every order

Every SCOOP+ order ships free. There is no minimum order and no hidden handling fee at checkout.

Where we ship

We currently ship to addresses in the United States, including P.O. boxes and APO/FPO addresses. If you're outside the US and want to order, email us first and we'll tell you whether we can deliver to you.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). Orders placed after 12 p.m. Eastern on a Friday, or on a weekend, start processing the next business day.

Delivery time

Once your order ships, delivery usually takes 5–9 business days. During busy periods, such as holiday sales, delivery can take a few days longer. Delivery times are estimates from the carrier and aren't guaranteed.

Tracking your order

As soon as your order ships, we email you a tracking number. You can follow it any time on our Track your order page. Tracking can take 1–2 business days to show its first update after the label is created. That's normal.

Orders with more than one tub

Bundle orders (2 or 3 tubs) may arrive in separate packages on different days. You'll receive tracking for each package.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll fix it before your order ships. We can't redirect a package once it's with the carrier, and we're not responsible for orders delivered to an address entered incorrectly at checkout.

Lost, late or stolen packages

If your tracking hasn't updated in 7 days, or it shows delivered but you can't find your package, email us with your order number at care@scoopplus.co. Please check with neighbors and your building's mailroom first. We'll work with the carrier and, if the package can't be found, send a replacement or issue a refund.

Damaged on arrival

If your order arrives damaged (cracked tub, broken seal), email us within 14 days of delivery with your order number and a photo of the damage and packaging. We'll send a free replacement or refund you, whichever you prefer.